FAQs
What is your return policy for clothing items?
You can return items within 48 hours of receiving them, provided they are unused, undamaged, and in original condition. Some items, such as intimate apparel, customized clothing, and sale items, are non-returnable.
How long will it take to receive a refund for a return or canceled order?
Refunds are processed within 5-7 business days after we receive the returned item or approve the cancellation. Refunds are credited to your original payment method, and the time for it to reflect may vary by payment provider.
How do I cancel my order?
You can cancel your order before it is packed or dispatched by logging into your account and selecting the 'Cancel Order' option. Custom, personalized, or sale items may not be eligible for cancellation.
Are there any exceptions to your return and cancellation policies?
Certain items, such as intimate apparel, custom-made garments, and sale items, are non-returnable. Please check the product details at checkout for any exceptions, or contact customer support for further assistance.
When can I cancel my order?
Cancellations are allowed before the order is packed or dispatched. After dispatch, the cancellation option is no longer available.
How do I cancel an order?
Log in to your account, navigate to ‘Order History,’ and select ‘Cancel Order.’ Follow the instructions to complete the cancellation.
Can custom items be canceled?
Custom or personalized items cannot be canceled once production begins. We recommend confirming details before placing such orders.
What happens after cancellation?
Once canceled, we process a refund to your original payment method within 5–7 business days. Contact us for assistance if needed.
What’s the return timeframe?
You can return products within 48 hours of receiving them. Ensure items are unused and in their original condition with tags intact.
How do I initiate a return?
Start a return by contacting our support team or using the ‘Return’ option in your account. We’ll guide you through the next steps.
Are sale items returnable?
Sale and clearance items are considered final sale and cannot be returned. Please review your purchase carefully before buying.
Are refunds for all items?
Refunds are issued for unused products returned in original packaging. Damaged or used items may not qualify for a refund.
