Shipping Policy
At Pixlance E-Commerce IT Private Limited, we understand the importance of timely delivery in ensuring a delightful shopping experience. From the moment you place an order on Glowgarbs to when it reaches your doorstep, we aim to provide a seamless and reliable delivery service. By completing your purchase, you agree to the terms outlined in this Shipping and Delivery Policy.
We Deliver Across India
Whether you're in a bustling metro city or a quiet town, Pixlance E-Commerce IT Private Limited is dedicated to delivering stylish men's and women's fashion to every corner of India. While we currently do not offer international shipping, we are excited to work toward expanding our delivery reach beyond India in the future.
Order Processing & Packaging Details
Processing Time: Once your order is confirmed, we typically prepare and dispatch it within 1-2 business days.
Careful Packaging: We take great care to ensure each item is securely packed, preserving its condition and quality as it makes its way to you.
Non-Processing Days: Please note that we do not process or dispatch orders on weekends or public holidays.
Shipping Updates: After dispatching your order, you will receive an email containing tracking information, making it easy for you to monitor the status of your delivery.
Reliable Delivery Partners: We collaborate with trusted courier services to provide a smooth and efficient delivery experience.
Verification Delays: In rare instances, certain orders may require additional verification, which may slightly delay dispatch.
If you have any shipping-related questions or concerns, our support team is always available to assist you.
Delivery Timeframes
Standard deliveries typically take 3-8 business days, depending on your location. While we make every effort to meet these timelines, unexpected delays due to logistics or external factors can occasionally occur. In such cases, our support team will keep you informed and assist with any concerns.
In Case of Missed Deliveries
If the delivery attempt is unsuccessful, the courier will attempt delivery up to two more times. After three failed attempts, the order will be returned to us.
If you'd like to have your order re-shipped, you can request it, though additional shipping fees may apply. To help avoid missed deliveries, please ensure your delivery address and contact information are accurate and that someone is available to receive the package.
Handling Damaged or Lost Shipments
If your order arrives damaged, please notify us within 48 hours of delivery and provide supporting photographs for verification. We will assess the situation and offer either a replacement or a refund, depending on the circumstances.
In the event of a lost shipment, we will work closely with our courier partners to investigate and resolve the issue. We take all necessary precautions to securely package your order to minimize any risks during transit.
Special Attention for Premium Clothing
Certain premium items, such as tailored suits, delicate fabrics, or designer apparel, require special care during delivery. Any specific handling instructions for these items will be mentioned on the respective product pages.
Our logistics team ensures that these garments are packaged with extra care and attention to ensure they arrive in perfect condition. If you have any questions about the handling or delivery of such items, please don't hesitate to contact our support team.
Need Support? We’re Here to Help
If you have any questions regarding our shipping and delivery policy or need assistance with your order, feel free to reach out to us at pixlanceecommerceit@gmail.com. Your satisfaction is our top priority, and we are committed to providing you with a smooth and enjoyable shopping experience.
