Return & Refund Policy

At Glowgarbs, we understand that sometimes a product may not be exactly what you expected, and we want to make your return and refund experience as simple and hassle-free as possible. Your satisfaction is our priority, and we are committed to ensuring a smooth shopping journey every time you shop with us. 

Easy Returns for Your Clothing 

If for any reason you'd like to return a product, you can do so within 48 hours of receiving your order. To ensure a smooth return process, please keep the following guidelines in mind: 

The product must be unused, undamaged, and in its original condition. 

All tags, invoices, and packaging materials must remain intact. 

Please keep the original packaging safe until you've decided to keep or return the product. 

How to Initiate a Return? 

Starting a return is simple and straightforward. You can initiate a return within 48 hours of receiving your order by following these steps: 

Via Email:  Reach out to our customer support team at pixlanceecommerceit@gmail.com with your order details and the reason for your return. 

Online Request:  Log into your account on Glowgarbs, find your order, and select the return option. 

Our team will assist you through each step of the return process, ensuring it's as smooth as possible. 

Refunds – Transparent and Timely 

Once we receive the returned item and it passes our quality checks, we aim to process refunds quickly. Here’s what you can expect: 

Processing Time:  Refunds are generally completed within 5-7 business days after we receive the returned item. 

Refund Method:  The refund will be credited to the original payment method you used when placing the order. 

Refund Eligibility 

To maintain the quality of our products, we only offer refunds for items returned in their original, unused condition. Unfortunately, items that show signs of wear, damage, or misuse may not be eligible for a refund. 

Non-Returnable Items 

For hygiene and safety reasons, some items are non-returnable. Please be aware of the following exceptions: 

Intimate Apparel:  For hygiene reasons, undergarments and similar items cannot be returned. 

Customized Clothing: Personalized or tailor-made garments are non-returnable. 

Sale Items: Products purchased during clearance sales or special promotional events are final sale and cannot be returned. 

Need Assistance? 

If you have any questions or need assistance with a return or refund, our customer support team is always here to help. Please feel free to contact us at pixlanceecommerceit@gmail.com, and we’ll ensure your experience is as smooth and stress-free as possible. 

Thank you for shopping with Glowgarbs. Your trust motivates us to bring you the best in men’s and women’s fashion!